INTRODUCTION
Cilento Secrets – VAT No. 06123400654 – is a DMC that operates in partnership with Route 66 Srl (License No. 4664).
The Cilento Secrets portal allows entities active in the sectors of eco-sustainable and experiential tourism to promote Accommodations and Activities to a potential customer base that values historical-cultural traditions, local communities, and respect for the environment. Users will be able to identify Operators who enhance the uniqueness, history, and culture of the area in which they operate, thereby contributing to the development of responsible tourism based on the sharing of experiences, mutual exchange, and respect for the surrounding community.
1. OBJECT
These General Conditions govern the use of the Site and the rules to which Users must adhere while navigating and using it.
2. SITE OPERATION
The Site allows Operators to post Listings and be identified by Users interested in participating in Activities or staying at the Accommodations.
BOOKING
Through a Booking, the User will purchase one or more Activities under the conditions stated on the respective pages of the Site.
4. LIMITATIONS OF LIABILITY
Each Operator may specify the booking conditions and participation rules for an Activity, as well as the accommodation rules for a Facility, in an information sheet published on the Site. The User is aware and agrees that the contents present in the information sheet or in communications sent by them are provided by the Operators and fall under their exclusive responsibility. Cilento Secrets disclaims any liability regarding the correspondence between what is advertised by the Operators and the actual characteristics of the Accommodations and Activities, or regarding their compliance with laws, rules, and regulations, which falls solely under the responsibility of the Operator.
Cilento Secrets cannot be held liable for non-compliance due to causes outside the sphere of its foreseeable control or due to force majeure, including failures or malfunctions of any kind on the Site resulting in the impossibility of its use. Cilento Secrets cannot be held responsible for any disputes that may arise between Users and Operators, or between Users and third parties. Cilento Secrets disclaims, to the fullest extent permitted by law, any liability and the User agrees to have no claims against Cilento Secrets regarding the fact that the Accommodations or Activities do not meet their expectations, or do not possess particular characteristics or qualities.
5. DISCLAIMER OF WARRANTIES
As previously mentioned, Cilento Secrets does not guarantee that the Accommodations or Activities published on the Platform meet the User’s expectations or possess particular characteristics or qualities. Nonetheless, all Operators must self-certify compliance with a series of environmental sustainability and local distinctiveness criteria, which include but are not limited to:
Each Accommodation or Activity will therefore undergo an eco-typicality assessment by Cilento Secrets. Following this assessment, Cilento Secrets will assign and publish a score on the Operator’s dedicated information sheet. Cilento Secrets only guarantees that each Operator has self-certified certain eco-typicality requirements, hereby disclaiming any liability towards Users concerning any acts or omissions by the Operators.
Cilento Secrets does not guarantee the uninterrupted or error-free operation of the Site, nor that it will correct all defects or malfunctions of the same.
6. INTELLECTUAL PROPERTY ON CONTENTS
By ‘Contents,’ we mean all the content that Cilento Secrets makes available through the Site and Services, including all trademarks, distinctive signs, expressions, texts, domain names, and designs employed in relation to the Site and Services, including content licensed from a third party. Users may only make use of Cilento Secrets’ Contents within the scope of the Site’s intended use. Under no circumstances is it possible to modify, distribute, transmit, publish, market, license, copy, or reuse Cilento Secrets’ Contents for other purposes without the express authorization of Cilento Secrets. Any unauthorized use will be considered a serious violation of laws protecting copyright and intellectual property rights of the Operator and will be prosecuted under the law.
7. CHANGES
Cilento Secrets reserves the right to modify the Terms of Use by posting a notice on the Home Page of the Site. It is the User’s explicit duty to regularly check the latest update date indicated at the bottom of the General Conditions publication page. Once the communication has been made in the manner described above, the User will be bound to comply with the General Conditions as modified, or otherwise immediately cease using the Site.
8. COMMUNICATIONS
Cilento Secrets may send technical communications related to the operation of the Site. Cilento Secrets may send messages, communications, announcements to Users, including, by way of example and not limited to, notifications, communications related to new Accommodations and Activities published on the Site, subject to the User’s consent. The User agrees to carefully read the contents of the Privacy Policy on the Platform as well.
9. APPLICABLE LAW AND JURISDICTION
This Agreement is governed by Italian law.
GENERAL TERMS AND CONDITIONS FOR THE SALE OF INDIVIDUAL TOURIST SERVICES
1. Regulatory Provisions
Contracts that offer only the service of transport, only the service of accommodation, offers of packages that last less than 24 hours, or any other separate tourist service, cannot be classified as a travel organization or as a tourist package, and therefore do not enjoy the protections provided in favor of travelers by European Directive 2015/2302. The seller who undertakes to procure, even electronically, a single tourist service, is required to issue to the traveler the documents related to this service, which show the amount paid for the service and cannot in any way be considered a travel organizer.
The conditions and main features of the booked tourist service are indicated in the voucher / transport ticket / travel document that will be sent to the traveler.
In addition to the provisions of the Civil Code and any special ones that may be applicable, the conditions set by the individual supplier apply, including those applied in case of early withdrawal (cancellation penalties). The contractual conditions can be viewed on the website.
The purchase of the requested service implies the viewing and acceptance of the aforementioned conditions.
2. Booking Data
The traveler undertakes to promptly verify that the personal data of the travelers provided perfectly match those reported on their respective personal identification documents, and that the data reported in the attached documents are correct (e.g., dates, names, destination).
3. Personal Documents
To make use of the purchased services, it is necessary to have suitable personal documents (e.g., identity card, passport, or visa) or other documents required by the competent authorities in relation to the destination and passengers. Travelers, especially foreign participants, must inquire well in advance about the necessary formalities for leaving the country, as set by the country of departure, transit, and destination, as well as those set by the service provider.
4. Recesso e rimborso
In caso di recesso dal contratto di vendita da parte del viaggiatore, si applicano le seguenti penali di cancellazione:
Additionally, management fees amounting to 5% of the price displayed in the service advertisement will be charged.
In case of a rescheduled or canceled event, a refund is provided. Refunds will be made, at the requester’s choice, either in the form of a voucher or in currency. The voucher can be used to purchase services of equal value. The currency will be credited using the same method used for the purchase, net of any payment platform fees, which are 5% of the service price, within 15 business days from the date of receiving the request.
5. Inapplicability of the Tourism Code
Anyone who purchases only a transport service, accommodation, rental, packages that last less than 24 hours, or any other separate tourist service does not benefit from the protections and rights provided by Directive 2015/2302 and therefore by the Tourism Code (hereinafter referred to as CdT). In the case of the purchase of a single tourist service or linked tourist services (as defined by Article 33, letter f of the CdT), the responsibility for the correct fulfillment of the contract rests solely on the supplier, who the traveler must contact in case of problems.
The contracting party declares, also on behalf of and for the account of the other travelers:
The contracting party, even if not a participant in the trip, undertakes to communicate the above, as well as the conditions applicable to the trip, to all participants in the trip. The privacy policy, if not attached, can be viewed on the website.
6. Mandatory Communication pursuant to Art. 17, Law No. 38/2006
Italian law punishes crimes related to prostitution and child pornography with imprisonment, even if committed abroad.
GENERAL TERMS AND CONDITIONS OF THE TOURIST PACKAGE CONTRACT
When the contract is brokered by a travel agency, the booking confirmation is sent by Cilento Secrets to Route 66 srl Travel Agency, acting as the Traveler’s agent, and the latter is entitled to receive it from the same. By signing the proposal for the sale of the tourist package, the Traveler expressly declares to have understood and accepted, both for themselves and for the parties for whom they request the all-inclusive service, both the travel contract as regulated therein, as well as the warnings contained therein, and these general terms and conditions.
LEGAL SOURCES
The sale of tourist packages, which involve services to be provided both domestically and internationally, is governed by articles 32-51 of Legislative Decree No. 79 of May 23, 2011 (known as the ‘Tourism Code,’ hereinafter referred to as CdT), as currently amended by Legislative Decree No. 62 of June 6, 2018, implementing EU Directive No. 2015/2302, as well as by the provisions of the Civil Code concerning transport, service contracts, and mandate, to the extent applicable, and by the Navigation Code (Royal Decree No. 327 of March 30, 1942).
ACTIVITY REGULATIONS
Participant Obligations
Participants are required to: Adhere to the departure time and the established program, adapting to any changes made by the guide;
Show up with appropriate physical and mental condition, clothing, and equipment. In case of doubts, consult the guide before the day of the excursion;
Maintain disciplined behavior during the activity, respecting people and private property, and following the instructions given by the guide;
Follow the established route without straying or leaving the group, and without overtaking the guide;
Cooperate with the guide for the successful completion of the activity, as well as supporting their decisions, especially in case of difficulties (environmental conditions and/or participant conditions) and inform them of any issues that may arise during the planned activities, particularly concerning one’s physical and mental condition and equipment;
Not to collect protected flowers, plants, or herbs, and to follow the guidelines provided by the guide;
Keep their waste until they reach the designated waste bins. Each participant is personally responsible for any risky behavior for themselves and others, particularly if they take personal initiatives despite the guide’s contrary opinion. The duration of the activity, as indicated in the information sheet, is approximate and depends on several factors, including the conditions of individual participants and weather conditions. Therefore, a minimum level of adaptability and understanding is required from the participants. Children must be accompanied by a responsible adult.
Declaration of Suitability
By accepting these regulations, the participant declares under their own responsibility to be in good health and in a physical and mental condition suitable for the activity. They also declare to have provided the guide with any useful information for the correct evaluation of their suitability, any particular requirements, allergies, health conditions, etc. The guide reserves the right to exclude, before departure, anyone they consider not suitable due to condition or equipment, this is for the safety of the person and the group. In the case of justified exclusion, no refunds are provided. In the event that a participant falls ill during the activity and is forced to interrupt it, they may keep the fee paid for another outing of their choice.
Required Equipment
During outdoor activities, trekking shoes are mandatory. Comfortable and layered clothing of varying weight is recommended, appropriate for seasonal and weather conditions. Please note that sudden temperature changes and weather deterioration are always possible. For this reason, it is advised to bring a waterproof jacket and to protect clothing in the backpack inside well-sealed plastic bags. A personal water supply of at least one liter is also required.
Dogs
Participants wishing to take part in the activity accompanied by their dog must notify the presence of the animal when booking, in order to assess suitability and conditions for participation. The guide has the discretion to confirm or deny the participation of individual dogs or multiple dogs at the same time, based on their temperament, size, gender, and the type of activity. Animals in heat or those who have been in heat in the two weeks prior will not be admitted. The accompanying dog must be docile and easily controllable. The owner must have the means of leading and controlling the animal to ensure its proper participation (leash and/or muzzle or similar). It is the participant’s responsibility to ensure that their dog does not cause damage or disturbance to things, people, or animals, does not harm flora or private property, nor other hikers. The responsibility for handling the dog and any issues related to it falls exclusively on the participant. Failure to notify of the dog’s participation or to comply with measures for its control may result in the participant being excluded from the activity, even at the time of departure.
Photographs and Video Recordings
Participants are informed and agree that the guide and/or other participants in the activity may take photos or videos of them. They consent in advance, due to the impossibility of prior notification, to the use of their image or footage on websites, magazines, books, promotional materials of the organizer, or for institutional purposes. They thereby release the guide and other participants from any future disputes regarding this matter.
GPS Track Recording
During the activities, the use of GPS devices for orientation purposes is allowed. However, participants agree not to disclose any recorded tracks.
Liability
Any liability for damages sustained or caused to persons and/or property during the activity is disclaimed. The activity is considered to have begun when the guide takes charge of the participants and ends upon reaching the destination point.
Acceptance of Regulations
Participation in the activities implies unconditional acceptance of these regulations.
